(4.8 / 5)2299+ Ratings

Hiver Reviews

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Overall Rating

4.8

13 Reviews

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About Hiver

Hiverhq.com is the home of Hiver, a customer service platform built for Google Workspace. It helps teams deliver fast and empathetic customer service from Gmail, a tool they are already familiar with. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface.

The platform is used by over 1500 companies, ranging from new-age unicorns to traditional enterprises, to deliver a better experience to their customers. Some of the companies powered by Hiver include Canva, Vacasa, Flexport, Pluralsight, Oxford Business Group, and Upwork.

Hiver offers an easy-to-use email management and customer service software. It allows teams to assign emails as tasks within the team, summarize emails into concise notes with AI, collaborate with notes & @mentions, engage seamlessly across channels, and make data-driven decisions using analytics.

Hiver also offers a multi-channel help desk that supports customers on their preferred channels such as Chat, Knowledge Base, Email, Voice, and WhatsApp. It ensures every email is taken care of by the team in a timely manner and provides complete visibility into who is working on what.

With Hiver, teams can automate the mundane and focus on what matters. It uses the power of automation and AI to get rid of grunt work, allowing teams to focus on what truly matters. It also provides insights on the quality of support and team performance.

Hiver has been successful in enabling businesses to do more. It has helped businesses achieve a 60% reduction in first response time, 100% SLA success rate, 100% increase in productivity, and a 50% decrease in email resolution time.

Hiver Pros & Cons

The pros and cons of Hiverhq.com, based on user reviews, are as follows:

Pros:

Great analytics on a user basis which aids in feedback and future improvements.
User-friendly design that facilitates quick implementation and training.
Efficient collaboration between Hiver and G-Suite to create a cohesive team environment.
Ability to assign emails internally, share inboxes, and disposition emails as open, pending, or closed.
Email templates that reduce the need for additional subscriptions and tools.
Reminders for pending responses and the ability to classify emails effectively.

Cons:

Inability to mark notifications as unread, although this feature is reportedly upcoming.
Some users reported operational derailment during periods of peak media coverage due to suspected email delivery issues.
Notification management can be overwhelming, with important alerts getting buried under new ones.
Slow release of new features compared to competitors, leading to a lack of advanced functionalities.
Plan changes that result in significant price alterations without much notice.

These insights are gathered from various users who have shared their experiences with Hiver, providing a glimpse into the platform's strengths and areas for improvement. The platform is generally praised for its integration with Google Workspace and its customer service, but some users have faced challenges with notifications and feature updates.

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Hiver Customer Reviews (13)

0/5

Derrick Ray

Verified Buyer

Jun 26, 2023

Daniel Köhler

Verified Buyer

Jun 25, 2023

Courtney Bartlett

Verified Buyer

Jun 25, 2023

Tabor Bisaillon

Verified Buyer

Jun 24, 2023

Brunella Mailloux

Verified Buyer

Jun 24, 2023

Katherine Gregory

Verified Buyer

Jun 24, 2023

Christina Weisz

Verified Buyer

Jun 23, 2023

Blahoslav Aslakhanov

Verified Buyer

Jun 22, 2023

Samuel Souza

Verified Buyer

Jun 22, 2023

Fernanda Ferri

Verified Buyer

Jun 22, 2023

Hiver Customer’s Q&A

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Hiver Features and Benefits

Key features and benefits of Hiverhq.com include:

Email Management: Streamlines email handling with features like Shared Inbox, Shared Labels, Customer Portal, Conversation Followers, Conversation ID, and Views. These tools help in turning emails into actionable tasks, categorizing conversations, and tracking email threads with unique IDs.

Collaboration: Enhances teamwork with Collaborators, Customer Contacts, Email Templates, Shared Drafts, Notes and @mentions, and Approvals. Collaborate seamlessly within teams, craft personalized responses, and simplify approval workflows.

Productivity: Offers Permalinks, Collision Alerts, Email Tags, and Workload Distribution to manage business communication, avoid duplicate work, categorize emails, and optimize team productivity.

Mobility: Provides Android/iOS apps for field agents to solve customer issues on-the-go, ensuring productivity is maintained outside the office.

Automations: Utilizes Rule-based Automations to automate repetitive help desk tasks, saving time and reducing manual effort.

Customer Self-Service: Empowers customers with a Self-Service Portal and Knowledge Base, allowing them to submit issues and find solutions independently, which can deflect repetitive queries.

Customer Satisfaction: Measures customer satisfaction with Customer Surveys (CSAT), providing valuable feedback for service improvement.

These features aim to improve efficiency, collaboration, and customer satisfaction by providing a comprehensive set of tools for email management and customer service within a Gmail-based environment.

Hiver Pricing

Hiverhq.com offers several pricing plans tailored to different business needs:

Lite (Easy Starter): Priced at $19 per user per month for up to 10 users, this plan includes basic email management, shared email inboxes, knowledge base, team collaboration features, workflow automations, customer portal, and mobile app support.
Pro (Rapid Growth): At $49 per user per month, this plan builds on the Lite offering with additional shared inboxes, chatbots, advanced analytics, customer satisfaction surveys, and API access.
Elite (High Volume): The most comprehensive plan is priced at $79 per user per month and includes unlimited shared inboxes, skill-based auto-assignment, and all features from the Pro plan.

All plans come with a 7-day free trial and do not require a credit card to start. The pricing reflects a focus on scalability and flexibility, catering to teams of different sizes and requirements. Features like shared inboxes, team collaboration, workflow automations, and analytics are common across all plans, with more advanced features available in higher-tier plans.

Payment Method

The payment methods for Hiverhq.com are not explicitly detailed in the search results. However, as a standard practice for software-as-a-service (SaaS) platforms, customers can typically expect to pay for their subscriptions via credit card or debit card. Some SaaS providers also accept payments through bank transfers or online payment services like PayPal.

For Hiver, it is likely that the subscription fee is charged on a recurring basis, and the payment method provided will be automatically billed at the start of each billing cycle. Customers should ensure that their payment information is up to date to avoid service interruptions.

In case of any queries or specific payment method preferences, customers are encouraged to reach out to Hiver's customer support for personalized assistance and to obtain the most accurate and current information regarding payment options.

Hiver FAQs

Hiver Alternatives

Here are the top 10 alternatives to Hiverhq.com for team collaboration and customer support:

Front - Known for enhancing email collaboration with shared inboxes.
Freshdesk - A cloud-based helpdesk offering streamlined customer conversations across multiple channels.
Gmelius - Integrates with existing tools to offer a unique collaboration platform.
Drag - Turns Gmail into shared Trello-like boards for managing emails, tasks, sales, helpdesk, and projects.
Zendesk Support Suite - Offers a comprehensive customer service solution with multiple support channels.
Help Scout - Ideal for growing SaaS teams focused on customer support with a shared inbox and knowledge base builder.
Gorgias - Provides a helpdesk tailored for e-commerce businesses.
ClientFlow - Combines client communication and project management.
Helpwise - A shared inbox solution for team email management.
HubSpot Service Hub - Offers a universal inbox and customer relationship management features.

These platforms offer various features such as shared inboxes, help desk capabilities, customer communications management, and integration with other tools. They cater to different business needs and sizes, from small teams to large enterprises. The selection of an alternative would depend on specific requirements like the need for scalability, ease of use, customer support quality, and integration capabilities with other software.

Hiver Return Policy?

The return policy for Hiver, as outlined in their Terms of Service, is not explicitly detailed in the search results. However, the terms do mention that by registering for or using the services, customers agree to be bound by the terms of the agreement, which includes the privacy policy and any other contractual obligations. Typically, software-as-a-service (SaaS) platforms like Hiver offer a free trial period during which users can evaluate the service. After this period, if a user subscribes to the service, they may be subject to the subscription terms, which could include non-refundable fees.

For specific details regarding returns or cancellations, it is advisable to directly consult the Terms of Service or contact Hiver's customer support. They provide a 60-minute First Response Time Guarantee, ensuring that support requests will be responded to within 60 minutes with actual human responses, not auto-responders. This commitment to customer service indicates that any queries regarding the return policy should be addressed promptly and efficiently.

Additionally, Hiver's platform includes a self-service portal where customers can submit issues and track their resolution status. This portal may also provide information on how to handle returns or cancellations. The knowledge base and customer support sections are valuable resources for finding more information on Hiver's policies.

In the absence of clear, publicly available information on the return policy, the best course of action is to reach out to Hiver directly for the most accurate and up-to-date information.

How To Open A Hiver Account?

To open an account on Hiverhq.com, follow these steps:

Visit the Hiver website and click on the Start Free Trial button.
Enter the required information, such as your full name, work email, and password.
Agree to the Terms of Service and Privacy Policy.
Click on the Sign Up button to create your account.
Check your email for a verification link and follow the instructions to verify your account.
Once verified, you can log in to your Hiver account and start setting up your inbox and help desk features according to your business needs.

Remember, Hiver offers a 7-day free trial with no credit card required, allowing you to test the features before committing to a subscription. The platform is designed to be user-friendly, enabling quick setup and integration with your existing email system. For any assistance during the process, Hiver's customer support can be reached through their self-service portal or via email.