Hiver Reviews
(Rated by 2299 users)
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Payment Methods
- Credit/Debit Cards
- Stripe
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.8
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.4
- Customer Service4.3
- Good Value4.7
Recent Customer Reviews (13)
Derrick Ray
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Daniel Köhler
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Courtney Bartlett
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Tabor Bisaillon
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Brunella Mailloux
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Katherine Gregory
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Christina Weisz
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Blahoslav Aslakhanov
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Samuel Souza
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Fernanda Ferri
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Hiver Pricing
Lite (Easy Starter)
$19 per user per month
Pro (Rapid Growth)
$49 per user per month
Elite (High Volume)
$79 per user per month
Payment Methods
Accepted Payment Options:
Prices for items on Hiverhq.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Stripe
Payment Process
- Payments can be made online during the checkout process.
- For Hiver credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Hiver Pros & Cons
Pros
1
Great analytics on a user basis which aids in feedback and future improvements.
2
User-friendly design that facilitates quick implementation and training.
3
Efficient collaboration between Hiver and G-Suite to create a cohesive team environment.
4
Ability to assign emails internally, share inboxes, and disposition emails as open, pending, or closed.
5
Email templates that reduce the need for additional subscriptions and tools.
6
Reminders for pending responses and the ability to classify emails effectively.
CONS
1
Inability to mark notifications as unread, although this feature is reportedly upcoming.
2
Some users reported operational derailment during periods of peak media coverage due to suspected email delivery issues.
3
Notification management can be overwhelming, with important alerts getting buried under new ones.
4
Slow release of new features compared to competitors, leading to a lack of advanced functionalities.
5
Plan changes that result in significant price alterations without much notice.
Hiver Features and Benefits
Features
Email Management
Streamlines email handling with features like Shared Inbox, Shared Labels, Customer Portal, Conversation Followers, Conversation ID, and Views. These tools help in turning emails into actionable tasks, categorizing conversations, and tracking email threads with unique IDs.
Collaboration
Enhances teamwork with Collaborators, Customer Contacts, Email Templates, Shared Drafts, Notes and @mentions, and Approvals. Collaborate seamlessly within teams, craft personalized responses, and simplify approval workflows.
Productivity
Offers Permalinks, Collision Alerts, Email Tags, and Workload Distribution to manage business communication, avoid duplicate work, categorize emails, and optimize team productivity.
Mobility
Provides Android/iOS apps for field agents to solve customer issues on-the-go, ensuring productivity is maintained outside the office.
Automations
Utilizes Rule-based Automations to automate repetitive help desk tasks, saving time and reducing manual effort.
Customer Self-Service
Empowers customers with a Self-Service Portal and Knowledge Base, allowing them to submit issues and find solutions independently, which can deflect repetitive queries.
Customer Satisfaction
Measures customer satisfaction with Customer Surveys (CSAT), providing valuable feedback for service improvement.
User-friendly design
Facilitates quick implementation and training.
Analytics
Great analytics on a user basis which aids in feedback and future improvements.
Reminders
For pending responses and the ability to classify emails effectively.
G-Suite integration
Efficient collaboration between Hiver and G-Suite to create a cohesive team environment.
7-day free trial
No credit card required to start, allows users to evaluate the service.
60-minute First Response Time Guarantee
Ensuring that support requests will be responded to within 60 minutes with actual human responses, not auto-responders.